Refund Policy
Can I return a digital purchase?
Because digital files cannot be returned, e-book and audiobook purchases are generally non-refundable.
What if my download is defective?
Contact us within seven days if your file is defective, inaccessible, or significantly different from its description.
What resolution might I receive?
We may offer a replacement, corrected file, store credit, or refund after reviewing the issue.
Can I return physical items?
Physical art books and merchandise may be returned if unused and reported within fourteen days of delivery.
How do I request help?
Email your order number and details to onion & bird press; we’ll respond as soon as possible.